Privacy Policy

Last Updated: December 23, 2025

Introduction

Herbal Nitro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website herbalnitro.com and make purchases from our online store.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Subscribe to our newsletter or marketing communications
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment processors)
• Order history and purchase preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send transactional emails (order confirmations, shipping notifications)
• Provide customer support
• Send marketing communications (with your consent)
• Send SMS notifications (with your consent)
• Improve our website and customer experience
• Detect and prevent fraud
• Comply with legal obligations
• Analyze website traffic and user behavior

SMS Text Messaging

When you opt-in to receive SMS text messages from Herbal Nitro, we may send you:

• Order confirmations and shipping updates
• Delivery notifications
• Account alerts

Consent: By providing your mobile phone number and checking the SMS opt-in box at checkout or in your account settings, you consent to receive automated text messages from Herbal Nitro at that number. Consent is not a condition of purchase.

Message Frequency: Message frequency varies depending on your order activity and preferences. For order notifications, you may receive up to 2 messages per order.

Message and Data Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any text message from us. You may also text HELP for assistance or contact our customer support.

Privacy: Your mobile phone number will be used only for the purposes described in this policy and will not be shared with third parties for their marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment information is processed through secure, PCI-compliant payment gateways and is not stored on our servers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction records are typically retained for accounting and tax purposes for at least seven years.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails or SMS messages
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at the information provided below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

International Users

Our website is operated in the United States. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: